Return Refund &Cancellation Policy
More than anything we want you to be happy with your purchase! If somethingdoesn't look or feel right, please email us at contact@suptruck.net and we'll sort it out!
Also please be informed that placing an order means that you accept all the
terms mentioned below
Cancellation Or Modification
If you change your mind about your purchase, please send us an email at
contact@suptruck.net, providing your order number and the modification youwould like to make. We'll confirm once the modification or cancellation has been
made.
Your order is only able to be canceled or modified within 2 hours after purchase.
Then the order is locked for processing and can no longer be canceled.
Please be informed that:
We are not guaranteed to deliver your order in a timely manner if your orderneeds design modification as it will take much longer to modify your design
Personalized orders are locked for processing right after the order is
complete so it is impossible to make any adjustments. Please double-check all
details before completing the order.
Important: For security and verification purposes, we can only process
cancellation or modification requests submitted from the same email addressprovided when placing the order. If you contact us using a different email, wemay be unable to verify your identity or locate the correct order, and thereforecannot take responsibility for any unprocessed requests. Please make sure to
use your original order email when reaching out to us.
Replacement & Refund
Our policy lasts 07 days. If 07 days have gone by since your delivery date,unfortunately, we can't offer you a refund or exchange
Due to hygiene reasons and the made-to-order nature of our products, we do
not offer full refunds or exchanges unless:
The item received is damaged due to factory or carrier issues.
The item is incorrect.
The item is defective.
Slight variations in product packaging (such as color tone, print alignment, or
material texture) may occur due to production processes.A difference of up to 20% in packaging appearance compared to advertisedimages is considered normal and not a product defect.
In other cases, partial refunds (excluding shipping fees) may be offered.
To file a claim, please email contact@suptruck.net with:
Your order number.
Video/photo of the defective product and the shipping label.
Our team will review your claim, and if eligible, we will offer a replacement orrefund.
At suptruck, we strive to make sure every customer is happy with their purchase.Because our products are made to order and international shipping costs aresignificant, we typically cannot accept returns. That said, in certain exceptionalcases, we may authorize a return to our designated address: #98 XIAO xING ADVHAI'AN CITY, NANTONG, JIANGSU 226600, China, Attn: Ruan Hong, Tel: 1 896 2804 4532.
The sender address printed on your package is an intermediary logistics facility
and is not our official return address. Any items returned to this address will notbe our responsibility, and we will not be able to process your return. To ensureyour return is handled correctly, please contact us first at contact@suptruck.netto receive the proper return instructions and authorized return address.
Wrong Address Disclaimer
We are not responsible if your order gets delivered to the wrong address orreturned to the sender (as all of the items would be destroyed right after theycome back to the manufacturer's warehouse) for orders shipped to the wrongaddress due to a customer inputting the incorrect address.
Please be noted that replacements for these cases will not be free of charge soplease be extremely careful when entering your shipping address.
Late Or Missing Refunds (If Applicable)
Refunds can take 5-10 business days to process, depending on your bank. If youhave not received your refund within this timeframe:
1. Check with your bank or credit card company, as processing times may vary.
2. If the issue persists, please contact us at contact@suptruck.net, and we will
assist you.
